Privacy Policy
ITsurewerks Pte Ltd ("ITsurewerks", "we", "us") respects your privacy. This policy explains what personal data we collect through this website, how we use it, and your rights under Singapore's Personal Data Protection Act 2012 (PDPA).
What we collect
We only collect personal data that you choose to give us. When you fill in one of our quote forms, we collect:
- your name, company name and phone number
- your email address, if you provide it
- details of what you need, such as your printing requirements, the plan you're interested in, or whether you'd like a new or rebuilt copier
- which page of our website you sent the form from
If you contact us by phone, email or WhatsApp, we also keep the details and messages you send us.
Like most websites, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type and the pages you view. This is used to run and secure the website. We do not currently use analytics, advertising or tracking cookies on this website.
How we use your personal data
We use your personal data to:
- respond to your enquiry and prepare a quote
- arrange the delivery, installation, servicing and maintenance of your equipment
- manage our contract and business relationship with you
- keep records as required by law
Your consent
By submitting a form or contacting us, you consent to us collecting and using your personal data for the purposes above. You may withdraw your consent at any time by contacting us. If you do, we may no longer be able to provide the quote or services you asked for, and we will let you know what this means before we act on your request.
Who we share it with
We do not sell your personal data. We only share it with:
- Service providers who help us run this website, including our form provider (Formspree), which receives form submissions and emails them to us, and our website host. These providers may store data outside Singapore. Where your data is transferred overseas, we take steps to make sure it receives a standard of protection comparable to the PDPA.
- Our partners, such as equipment manufacturers and service technicians, where needed to supply, install or maintain your equipment.
- Authorities, where we are required to by law.
If you message us on WhatsApp, your messages are also handled under WhatsApp's own privacy policy.
How long we keep it
We keep your personal data only for as long as we need it for the purposes above, or as required by law. When we no longer need it, we delete it or make it anonymous.
How we protect it
We take reasonable security measures to protect your personal data from unauthorised access, use, loss or disclosure. However, no method of sending data over the internet is completely secure.
Accessing and correcting your data
You can ask us for a copy of the personal data we hold about you, how it has been used in the past year, or to correct anything that is inaccurate. We will respond within 30 days. If we need more time, we will tell you when to expect a reply.
Links to other websites
Our website links to other websites, such as Canon's and WhatsApp. We are not responsible for how those websites handle your data, so please read their privacy policies.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us
If you have any questions about this policy or your personal data, please contact admin@surewerks.com.sg